Trustpilot has announced that Kin Insurance now holds a 4.9 rating based on 6,190 customer reviews, marking an increase from its previous rating of 4.8 in April. This announcement was made on Trustpilot’s platform.
According to Trustpilot, Kin Insurance is one of the highest-rated Florida homeowners insurers on the platform with a 4.9 out of 5 rating from over 6,190 customer reviews. Most reviewers commend the company for its quick quoting process, professional agents, and responsive customer service. Notably, more than 90% of Kin’s reviews are rated at five stars, indicating a level of customer satisfaction that is rare in the Florida insurance market.
TradersUnion reports that American Integrity Insurance has a significantly lower rating of 1.9 out of 5 on Trustpilot, based on approximately 83 reviews. The breakdown shows that most reviewers have given the company a one-star rating. Feedback often includes issues related to policy non-renewals, premium changes, and claims handling experiences.
The Better Business Bureau (BBB) has reported that Universal Property & Casualty Insurance Company has an average customer rating of 1.28 out of 5 from 99 reviews. Customers frequently cite challenges with claims processing and communication with the company. The BBB lists this insurer as being based in Fort Lauderdale, Florida.
According to Trustpilot, People’s Trust Insurance holds a rating of 3.8 out of 5 stars based on around 1,041 reviews. The company reportedly responds to many negative reviews—about two-thirds—within approximately two weeks. Positive feedback often highlights competitive rates and helpful service, while critical reviews point to delays in claims or communication.
Kin operates as a direct-to-consumer home insurance company offering customers the choice between an online self-service model or assistance from licensed agents. The company states that customers typically report saving more than $980 when switching to Kin. Additionally, Kin notes that its carrier partners provide discounts and affordable rates and that policies are tailored according to each home’s specific needs.
